Ideas for staff training on emergencies

Hey guys! I work in a private practice that specializes in cardiology and sleep medicine. We've had several incidents recently that has led me to realize We need to do some more training with our staff on how to react to emergency situations. There are all CPR certified, but I'm thinking more along the lines of - how do you recognize a stroke and what immediate steps do you need to take if a patient walks in having a stroke?
A lot of this will be targeted for the front desk staff. front desk are the first people to see these patients and I feel it is very important that they know what to do in these situations. Obviously they always call for help, but I want them to know what to do while waiting for help.
I'm posting to ask if you guys have any ideas on what to train on? This is what I have got so far.

1. Recognizing suspected stroke
2. Recognizing suspected heart attack
3. What to do if a patient passes out
4. What to do if a patient has a seizure
5. What to do if a patient is belligerent or threatening
6. Protocol when the lab calls with a critical lab result

Please share insight and let me know what else I should add! Even though we are a specialty practice, as I'm sure you guys know we have all sorts of things that have happened so it does not have to be specific to cardiology or sleep medicine. I appreciate the help!