Stuck with @BILLDESK - Play Store verification for 2 months now.. !!

Initially we filed all documents on Oct 21 but process began only after Video KYC done 2 months before. I don't live in my hometown where my company is registered & didn't had physical pan card with me.. Which caused this delay. NOW, 31st August deadline is almost here. Considering slow movement of verification process. I am feeling really anxious. Can you guys share your experience for the community:

How long it took you to get verified?
Individual or Organisation?
Any clarification asked for?
Physical Verification or NOT?
Any bribe asked?
Did you raise a complaint with RBI or Tweeted on Twitter at u/billdesk?

We were asked for clarification regardin Board resolution + Share holder certificate.. << Which were VALID ERRORS. Then we were asked to do KYC for individual partner. And, then after submitting , they asked for clarification needed for beneficiary bank account name mismatch with applicant name. Since then it's stuck. We have raised tickets explaining the Legal name of both organization and bank account is exact character by character same.

This verification is causing anxiety and not bein able to work strictly on our 5+ Years old app with 3M+ organic downloads.

Posted Jun 12, 2026, 12:46 PM UTC

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