Founders: do you actually want AI in your phone system, or is it being shoved down your throat?

Upfront disclosure: I work in the business communications space, so I have a horse in this race. Not pitching anything here, genuinely trying to understand how people feel, because it shapes what we build.

Lately it feels like every phone system, inbox, and comms tool is racing to bolt AI onto everything. Some of it is definitely useful. A lot of it feels like features nobody asked for, stacked on top of foundations that don't always work reliably in the first place.

So I want to ask the people who actually run businesses:

• Do you use the AI features in your current phone/comms setup, or do they just sit there?
• Has any AI feature actually saved you time, or is it mostly noise / marketing fluff?
• And honestly: does "has AI" make you more likely to buy a tool, or more skeptical of it?

I keep hearing very different things, some love the agents and automation, others couldn't give a flying monkey about any of it (the majority IMO) and just want a system that connects every call and message reliably.

What's your honest take?