Boomer coworker thinks rightfully angry guests are Karen’s

Yes a rare time where guests had every reason to be a raging bitch borderline Karen and I’m on their side.

For context I have a coworker “Ms Boomer” she is in her 70s and only has a job still because the owners and GM don’t want to fire someone whose worked at the hotel for 30 years. Despite the fact she’s horrible at her job. She believes the guest is always wrong and makes so many mistakes that usually I have to fix.

Last night I came in to see two guests angry with murder in their eyes Ms Boomer not at the front like she should be but in the back office. Saying she was gearing up to call the cops and wanted me to trespass those guests because they were rude to her over a tiny mistake.

When I actually talked to the guests I discovered it wasn’t a tiny mistake, no it was nuclear bomb of a mistake.

Guest A had been given keys to a room that didn’t match in the system she had two adjoining rooms one room had her 3 kids in it. And guest B was given the keys to that adjoining room those kids were in because it was by the system the last standard double queen room on the top floor.

Naturally both guests were out for murder and justifiably so. I did manage to calm them down I upgraded both groups and gave massive discounts to fix her mistakes. Ms boomer didn’t even stay to see how it got resolved because it was the start of her weekend and she wanted to leave.

Neither guest had a problem with me and actually this morning i saw both parties and Guest B did speak to my manger saying I need a raise and Ms Boomer needs to be fired and barred from working ever again. Guest A told my GM in front of me the only reason the hotel is getting even a half decent review is because of me coming in and saving the day before Ms Boomer had a chance to call the cops.

While I believe Ms Boomer should be fired this isn’t the first time she’s made a massive mistake and was allowed to keep her job due to seniority and the owners and GM all being from cultures that respect their elders a little too much. She lost the hotel a lot of money and was rude to people who had a valid reason to cuss her out and be massive Karens. They weren’t entitled or rude they were right.

We all pay for her incompetence but at least I came out of this looking decent and did the right things. Still hoping Ms Boomers son can convince her to move to his state so I can be rid of her finally