Unpopular opinion - customer service rocks.

First experience with Internet issues specific to my home, and I was pleasantly surprised after reading so many negative reviews.

My Internet went down this morning. I waited a few hours before contacting customer service. They had me try the typical steps - reboot fiber box, reboot router etc. no luck. So they said they’ll try to get a technician appointment for me. Confirmed between 3-5pm same day ( about 2 hours from the time I contacted them) technician showed up, only needed to have a quick look at my equipment and said he needed to leave and may be some time, or not. He returned 20 mins later, said something about how I’ve had the service for a long time (it’s only been a few years) and something something something corroded. I think he must’ve fixed a connection at a junction box offsite somewhere. Anyway internet back up and running after that repair. Problem solved within a few hours.

It’s an n=1 and my only experience so far, but it was really good IMO.