Noom customer service is horrendous- shipment delay

I did the noom trial and then extended for 3 months. I asked for a shipping delay to the "doctor" weeks ago because I would be out of town and have no one to receive the medication and also because I had enough to get me through the month anyways. Yet today I get a "prescribed" email I follow up to make sure shipment is delayed and they say they "can't do anything" (after fighting with bots for 20 mins). The "doctor" gave me error AI messages (LOL). This platform is a joke and although i've seen some results I'm not renewing with them. Shipment delays should be easy to deal with yet to them it's like asking for something impossible. Would be nice to engage with actual HUMANS and not bots. So a whole vial will be going to the trash as well as nearly $200.