wondering how long I have to wait

I broke a bone in my left hand at work over a week ago (as of writing this) the representative initially assigned to me would only contact me through email, spoke unprofessionally, and I was given a different representative the next day. I finally got an appointment with an ortho clinic after the weekend went by and the appointment boiled down to just telling me I will need surgery on my hand. they told me that someone would call me today(friday) to give me the information about my surgery that was initially scheduled for this next Monday. I was not called so I called and was basically told they hadn't received the okay from my workers comp rep and I will have to wait longer.

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I'm wondering if anyone else has had a similar experience, each day I get more worried that my hand will get more and more injured the longer I go untreated. Parents and partner are suggesting I may have to get a laywer