OE shipping debacle update

I posted earlier about my OE NDA package not going out on time yesterday & wondering if it was worthy of a refund. I just got an email back from Andrew, and he said it was shipped out yesterday and must have gotten lost, but that they’d refund me. What’s frustrating is I know that simply isn’t true. UPS scans packages every step of the way, if it was shipped out and lost it would’ve shown as accepted by UPS at the least before “vanishing”. A few minutes later my tracking updated and said the shipper has canceled the shipment. UPS’s own website states a shipment can only be canceled if UPS has never taken possession of the package. It feels like such a silly thing to lie about. I’m happy to get my money back but annoyed about the dishonesty & having to wait till Monday to order from somebody else. OE is known for great customer service so this is surprising. Things happen & I would’ve been understanding of a mistake being made, disappointed yes, but would’ve appreciated the transparency instead of being told an obvious lie.