No response to support

Bought something was extremely delayed because my inpost lockers were full for over a week. The item ended up broken, I’ve reported to vinted that I have an issue that was 9-10 days ago.. it said it would be reviewed in 48hrs. I’ve even contact the vinted legal email and been ignored with no updates!

Any advice. I need the money back as the Item was a Father’s Day gift and I can’t buy something else as I don’t have a job currently...