[RO] After 7 years of using Revolut Premium, they permanently closed my account and I feel betrayed
I need support I've been a loyal Revolut customer for over 7 years and had a Premium subscription for most of that time. I recommended Revolut to my family, friends, and even business contacts. Over the years, I gradually stopped using other banks because Revolut became my main financial app.
A few days ago, my account was permanently closed without any meaningful explanation. I never used my account for anything illegal or suspicious. My transactions were mostly:
Transfers to and from family members
Transfers to and from friends
Transactions related to my legitimate business
Deposits and withdrawals to licensed online casinos, as I occasionally gamble online
I understand that banks and fintech companies have compliance obligations, but I genuinely believe my account may have been flagged automatically by an AI or risk-detection system. I was never given a real opportunity to explain my transactions or provide supporting documents before the final decision.
What hurts the most is not just losing the account, but losing access to a service I trusted and promoted for years. Being treated like a risk after 7 years of normal usage feels incredibly unfair.
Has anyone here experienced something similar? Were you able to appeal successfully or get a more detailed explanation from Revolut?
I'm honestly disappointed and frustrated. After years of loyalty and paying for Premium, this is not how I expected to be treated.
Thanks for reading.
Posted Jun 17, 2026, 1:06 PM UTC