I previously owned the Crystal Super Micro OLED, and drawn in by their visual quality, I decided to upgrade to the Dream Air. I use a motion rig, and the SLAM tracking of the Super Micro OLED didn't work correctly with it because I have a low-contrast wall in front of me. So, I opted for the Lighthouse version despite the extra hardware cost of the docks.



I received the Dream Air Lighthouse on the 10th. The first day, they worked flawlessly with my 1.0 docks. The space calibration process completed without a problem, and I was able to play that day, very happy with the visual quality and the lightness of the headset.

The next day, Pimax Play displayed a "not tracked" message. By alternately moving the headset closer to the docks, it started tracking again, and I didn't think much of it.



The following day, it got worse. I couldn't locate the docks with the headset, but my Valve 1.0 controllers tracked perfectly with these docks. At that point, the system offered me the installation of Pimax Play version 2.0 and firmware 1.0.3.

Since then, I haven't been able to play. The headset takes an extremely long time to locate the 1.0 base stations. I have a friend with a VR company, and I managed to get three more 1.0 base stations and two 2.0 base stations to rule out any faulty ones.



The result is the same with any pair of 1.0 base stations. With the 2.0 base stations, the positioning is instantaneous, but very erratic. There are jumps and movements that break the immersion.



I opened a support ticket on the 15th after trying everything, and after two days without any response, I decided to use the chat. In the chat, they tell me that the technical support team will contact me, but the days for the refund keep passing, no one contacts me, and the headset still doesn't work.



I want the benefits of this headset, but not the quality and service I'm receiving.

  
**Is anyone else experiencing something similar, and have they managed to fix it? Perhaps by downgrading the firmware?**



Another SAD review (DA Lightnouse not tracking)