Honda Cars India is digging its own grave. Painful Service Story.

Not my first post over here, and some of you may know me.

The past month has been properly traumatic for me, thanks to Solitaire Honda (Mumbai) and Honda Cars India.

Had given my Civic for painting and service on 11th May 2026. Specifically informed the Service Centre Head Manager what exactly had to be repaired and replaced on the vehicle. Picked up the vehicle 10 days later with NOTHING done from the list.

Rear right suspension (shock absorber) has failed in just 15000 km (both rear units were replaced at 99500 km. The Service Advisor claimed the knocking sound was from the tyre jack hitting the spare wheel in the boot.

Today, it’s 17th June. There’s no sign of the spare part (surprise surprise, Honda does not keep a single spare shock absorber in the country for a model with over 3000 units on the road).

The email back and forth only involves idiots using ChatGPT. Have lost patience and probably going to Court in the next 2-3 days.

It’s painful to see this Company dig its own grave with such carelessness. Having had a Honda in our house for the last 26 years, pretty sure any new purchase will not be headed in that direction.