2024 Flying Cloud Solar experience

Hey everyone,

I will be making a multi post series. Detailing my experience with Airstream Seattle. It will be lots of information filled with facts, actual text messages and outcomes. I will break them down per visit so the readers do not get bored. My goal is to stop this from happening to anyone ever again. So to start with I purchased airstreams 500watt package thinking this was plenty for me. I left my 2024 flying cloud B.H. with them for a week. When I came back I picked up my trailer and paid my almost $10,000 bill. I drove almost home to Canada. But before hand I picked up tons of food for my fridge. To my surprise, I was woken up at 6am to my system beeping telling me low voltage.I thought maybe I used all the juice in my 2 lithium batteries. No big deal it was sunny out. Time to charge them as I drive home. However once I got home 4 hours later not a single charge had happen. So I called the dealership and asked what’s happening? Turns out they didn’t hook up the system correctly. They didn’t install the victron solar controller or a smart shunt. When asked they said the tech hooked up the solar to the factory pre wired ports but did not verify functionality. So I left with a solar system with missing parts and never worked from the start. Because it was late fall and hunting season I was very busy. As an indigenous man this is important time of year for my family. So we decided to to wait til next year to bring it back. So it sat all winter unused. They admitted their mistake and offered me a solar controller for $250. I know mistakes happen so let's get past it and move on. That's why I decided to get more work done.This was the biggest mistake I could have made. I wanted to get 2 more lithium batteries, the MPPT solar controller, and smart shunts. I will post part 2 later today.