AIRPODS PRO 2 NOT CONNECTING OR APPEARING ON BLUETOOTH PAIR

i recently 2 purchased airpods pro 2 tigerbuilder v5.3 less than 3 months ago from earhive, and suddenly one of them stopped connecting to any device. both the airpods and case have charge but theyre not appearing on any device when i try pairing them. ive tried resetting and reconnecting but nothing works.

does anyone have a fix to this?