I smell a scam from Evenflo

I sent them an email telling them I received the vouchers for $25.00 but was there wan update for the cash payment? 1st email said payments would go out this month, 2nd email said payments went out May 1st, they can’t send them out again if we didn’t receive them and if that’s the case then we have to wait to get a paper check and they have no idea how long that will take?!! WTF?!?