[SK] Revolut Merchant is treating Enterprise customers unprofessionally – €22,000 locked, endless review, no real answers

I want to publicly share my experience with Revolut Merchant because I believe this level of service is completely unacceptable.

We are an Enterprise customer, paying approximately €750 per month for the highest business plan, while processing over €100,000 in monthly card payments through Revolut Merchant.

Since 18 June 2026, our Merchant account has been placed under review, leaving €22,000 inaccessible.

During this process, we have:

submitted every document requested,
explained our complete business model,
provided invoices, proof of delivery and supporting documentation,
fully cooperated with every request.

Despite this, we continue to receive the exact same generic responses every single day:

“The review is still in progress.”
“We cannot contact the Merchant team.”
“We cannot expedite the review.”
“Please wait.”
No estimated completion date.
No meaningful update.
No accountability.

As an Enterprise customer paying for a premium service, this level of communication is extremely disappointing. When a company holds a significant amount of a business’s funds, simply repeating scripted responses for days without providing any meaningful information is not the standard of service we expect from a financial institution.

This is not how businesses should be treated.
We trusted Revolut with our payment processing, but this experience has seriously damaged that trust.

Once this review is resolved, we will strongly reconsider whether we continue using Revolut Merchant for our business.

I would like Revolut to explain why an Enterprise customer handling over €100,000 per month receives no dedicated communication, no realistic timeline, and no practical assistance while €22,000 remains unavailable.

If others have experienced similar treatment, I’d be interested to hear how their cases were resolved.