Survey access failure

Had a survey booked in for today, confirmed with EA’s 2 weeks ago and on Friday that access could definitely be granted as there is a £200 reschedule fee should there be any issues, was assured tenants would be in.

Today the surveyors showed up for the survey and couldn’t gain access. EA’s say tenants are on holiday but their daughter was at the property, this was supposedly confirmed with the daughter. I’m now £200 down for scheduling on top of the £500 for the actual survey. I know I am the one with the contract with the surveyors but would it be fair for me to give this bill to someone else as I did everything in my power to ensure this went ahead before the cancellation period ended? I am fuming