I recently posted an Ad on OLX for my New 3DS galaxy edition console which is an extremely rare collectors item worth 30-35k. A few mins after posting it i immediately got a message from this guy saying he wanted to exchange his Steam Deck OLED (which is worth twice as much) with my console. However, he is from Delhi so we would have to coordinate 2 way shipping, for which he suggested DTDC.

We arranged shipping and I dispatched the console from DTDC prime (1 day delivery) and he did the same. A day later he texted me saying my console got rejected at the airport because it had battery. This wasn't visible on tracking or app so I was surprised how he knew, I then contacted customer  support and they confirmed the rejection, which made me realise this guy is a DTDC insider. His parcel came to me the same day and he continually begged me not to open it. Sure enough I got suspicious and opened it and found a dirty pair of jeans instead of the steam deck. 

I immidiately requested Return to Origin to DTDC so I get my console back and they constantly reassured me that it will get returned from the Delhi warehouse since that's how their logistics work (air cargo got converted to surface delivery after it got rejected). I was stressed so called them every single day until it reached the warehouse 4 days later. Yesterday I got a notification saying it got delivered even though it didn't even reach the destination/his area. Which makes me think he probably saw the return request since he's an insider and went to the warehouse himself to pick it up. I have now confirmed through customer support that he took it

Should I take DTDC to customer court? Im pretty sure they aren't allowed to hand over the parcel from the warehouse like this. Also I have the scammers details and screenshots as well

Name: Bhagwant Singh 

Number: 9810086862 / 9821901484

(feel free to text him & curse him out) 

I just realised his number is flagged for scam which means he has done this to many other people. Please beware of this OLX air cargo scammer. I got scammed out of 30k, had video called him and everything and he seemed very genuine, had a wife and toddler daughter in the background as well. Genuinely shocked that he did this... would appreciate help deciding the best course of action 

Beware of this OLX/DTDC scam. Lost ₹30k....