[r/ClaudeAI] Paid Claude Max account stuck on Free for 6+ days — Apple billing record won't clear, support is only automated

Original poster: u/ElodiaReynaRojas
Original publication time: 2026-06-25 06:47:41 UTC
Original title: Paid Claude Max account stuck on Free for 6+ days — Apple billing record won't clear, support is only automated
Original flair: Bug
Original URL/media URL: https://www.reddit.com/r/ClaudeAI/comments/1uf2i2x/paid_claude_max_account_stuck_on_free_for_6_days/

Original post body:

I've been locked out of my paid Claude Max subscription since June 18 (today is June 24). My account shows Free tier despite paying for Max.
The cause: I previously had Claude Max billed through Apple. That subscription expired and was fully canceled, Apple has confirmed twice in writing that there's no remaining connection to my account. But Anthropic's backend still has a stale record showing an active subscription tied to that canceled Apple billing path.
When I try to subscribe directly through Stripe, I get blocked with this exact error:
User has existing subscriptions with statuses other than INCOMPLETE: ['active']
I've emailed support (got an automated "we'll get to this" reply, no human follow-up since), and posted on X tagging Anthropic multiple times. Nothing from a human in 6 days.
Practical impact: I'm also capped at 5 Projects on Free, when I had 20+ Projects full of documentation and creative work on my paid plan. Most of my work is currently inaccessible.
Has anyone else dealt with this specific "existing subscriptions" error after switching from Apple billing to direct billing? Did anything actually get a human to respond?