Family member recently purchased tickets on the RB site and received a confirmation email and e-tickets. Checked on the app, the flight is listed under ‘upcoming flights’.

3 hours later they received this email from RB saying the booking is on hold and included a payment link. We checked again to make sure the flights were confirmed, yeap everything is still there. Called the bank, yeap payment went through.

I’ve never seen this kind of email before and my understanding of RB is that if the payment didn’t go through, the flight purchase wouldn’t be put on hold, it’ll just prompt to try again.

Is this a scam? the header and everything looks real, but they spelled the name of buyer wrong (compared to the name that’s issued in the confirmation email). Tried calling RB, no luck. Tried to reach them on WhatsApp, no luck. Sent them an email, no replies yet.

If anyone from RB is seeing this can you PLEASE check your emails or WhatsApp. If this is a scam, it’s pretty sophisticated. If it’s not a scam, then why is our confirmed booking still up??

UPDATE: They replied the email saying it’s confirmed, no acknowledgment on the second Booking on Hold email. Nda ku tau kalau scam lah but if kamu receive jua, jangan click link nya. RB also said they’re busy with Consumer Fair that’s why they were unable to take the calls and reply on WhatsApp. 

Is there RB scam going on?