AO Smith Water Purifier Dead on Arrival. Vijay Sales & AO Smith Both Ignoring Complaints. What are my options?

I purchased an AO Smith water purifier from Vijay Sales, and unfortunately it has not worked properly since day one.
Since installation, I’ve made repeated calls and service requests to both Vijay Sales and AO Smith. Every time I’m told someone will get back to me, but nothing actually happens. No resolution, no technician visit, and no accountability.
What is most frustrating is that this is a brand-new product. I shouldn’t have to spend days chasing customer support for something that never worked in the first place.
Has anyone else faced similar issues with AO Smith or Vijay Sales? How did you get the matter resolved? Did escalating to consumer court or the National Consumer Helpline help
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