How Can I contact SolarEdge?

I called their business number, but regardless of any options you select in the menu, the menu AI just says they aren't taking calls and hangs up on you.

Their website support page has a form, but it either doesn't work or they won't contact you when you submit your issue.

Every help page points you to an AI that tells you to give it your customer email. If you give them your registered customer email, the AI says it doesn't exist and can't help you.

If you try to use the forms to transfer monitoring support to yourself, the form breaks when you submit, removes attached files, and gives an error that you must attach certain files.

If you try to register as a self-installer, the form asks for your partial serial number. When you enter it correctly, the form throws an error that the serial number doesn't exist.

There seems to be absolutely no way to contact SolarEdge or even begin getting help to fix a broken system. Does anyone know any secret way you're supposed to be able to contact them? I'm beginning to wonder if this company is a scam and the looping systems of pointing you to go to other websites/ help pages is designed so you can't reach them.