Stolen Replacement Ring in Mail

Has anyone else experienced something like this with Oura?

The original ring I ordered continually disconnected and would not stay connected to the app, so Oura approved a replacement. Unfortunately, the replacement appears to have been stolen during shipping. The package arrived with a hole in it, and I discovered that the replacement ring had been shipped in a small plastic bag instead of a box.

I’ve been trying to get this resolved with Oura, but so far I haven’t had any success. I also contacted the shipping company, but they told me that only the shipper can file the formal claim.

Has anyone gone through a similar situation? If so, were you able to get it resolved, and what ended up working?