UPDATE 2: Funko’s "Solution" for sending the wrong 1200-piece Legendary Pop was a forced refund. I didn't hold back.

Hi everyone,

For those following my saga (Link to my previous Update), I just got the worst possible reply from Funko Europe Support.

They got back to me saying that the Legendary Pop! Raiden (Armour) is now "out of stock," so they can't arrange a replacement. Their brilliant solution? They just processed an automatic refund for the incorrect item and called it a day.

I am absolutely furious. A simple refund does NOT fix this. To get this 1,200-piece limited edition, I had to spend my hard-earned reward points, I managed to beat the odds to be selected for the drop, and I paid for it. The logistics error was 100% their fault, yet I’m the one being penalized and left empty-handed.

I refused to accept this and just fired back an email escalating the situation. I told them there are only two acceptable ways to make this right:

1. They send me the item I rightfully purchased.
2. They refund my money, return my points, AND guarantee me the ability to choose and purchase another limited item of the exact same rarity (1,200 pieces) in the future.

I made it clear that any other decision is unacceptable and that I will escalate this legally to the European consumer protection authorities for cross-border online purchases if they don't fix it.

Has anyone ever successfully fought Funko on something like this? I refuse to let them just brush this under the rug with a basic refund after I did everything right. I'll keep you guys posted on what the supervisor says.