Customer service loop, missing phone shipment

I thought I liked visible but I'm stuck in this shit loop right now. I tried to cancel a pixel 10 pro xl shipment but customer service said I had to reject the shipment so I left a note for the FedEx driver to return to sender. Well FedEx marked it as delivered and never delivered it and it's nowhere to be found. Fedex closed my claim as solved and won't tell me anything, I can't even get in contact with a person again. Visible will do nothing, they said file a police report and won't help with anything else. It should be their job to contact FedEx at this point. I've made a police report but can't seem to get the police to give me a copy of the report now because they won't return my calls. I filed a dispute with affirm and they keep sending me the same email to submit evidence which I've done TWICE now. This is starting to look like a garbage company that offers ZERO protection for their customers when something like this happens. I don't even know what else to do, I guess I'm going to have to go into the police station next and demand the report that they were not happy to file in the first place, apparently my local police department doesnt usually make cases about missing deliveries.