Hi everyone, I need some advice regarding my Lenovo

Legion Pro 5i Gen 9 (i7-14650HX & RTX 4060).

A while ago, the right heatsink area of the chassis

cracked because of dropped, and the entire body/case was replaced under ADP (Damage Protection).

However, after bringing it home, I noticed the laptop is

running incredibly hot.

Even at idle, the CPU sits around 70°C. When gaming,

the CPU hits 100℃C+ and the GPU reaches 75°C+. For context, before the case replacement, my GPU never went past 62° under the exact same conditions (and yes, I am using a Flydigi BS2 Pro cooling pad).

I contacted Legion Ultimate Support, and they

arranged a repaste and further inspection. I took it to a different authorized service center this time because

it's much closer to my house. After checking, the tech

told me the thermal paste was dried up.

Here is the weird part: they suggested that I buy my

own thermal paste and thermal putty, and bring it to

them so they can apply it and they force me to use

kyronauts and specific putty cause i want use ptm7950 and they say thermal pad it not used for gaming laptop

I have a few questions for the community:

Is this actually standard procedure for Lenovo

Support? Since when do customers have to provide

their own thermal interface materials for a warranty

service?

Should I let them fix it, or should I take it back to the

first service center (or a different one)?

Could dried-up paste really cause this sudden, massive temp spike right after a body replacement? I bought this laptop in 2024.

Side note: The authorized service center also claimed

that 70°C at idle is "normal" and hitting 100°C when spike is normal

Need advice