2 day outage at home is annoying

Ok not complete outage I do have weak LTE Band 13 coverage which gets me like 10-15Mbps down but a 0.4Mbps up with high pings. Sometimes it's usable sometimes not.. it's frustrating because when it's working I get 600-800Mpbs down and 50Mbps up.. they keep pushing back the repair time according to the Verizon Network status page.. Can any rep give me more details on the outage via DM?