I have a Gen 4 router, on top of a Ridgeline mount, high atop my house.

( Several ladders & a serious climb up the Roof)

When initially installed, 2 men installed it, with me (essentially watching, even though I said: “I need to be up there & use this app during installation”…). 

Ohh I did have a WAVEFORM that the end of the Cable connected to, then inside I had to connect a generic Ethernet cable from the WAVEFORM to the Router (Note: in order to plug it into the Router, I had to remove some of that plastic clip top, but you’ll see that’s a non issue). 

\[\[ Back up a bit: using the App, a running Project on OpenAI ChatGPT, various Forum threads, or Browsers attempting to open Router Address & then IP address \]\] 

So ultimately there was no connectivity. I finally borrowed 2 ladders & climbed up. I had to do a lot of unscrewing of those plastic clips that were screwed in real tight. The cable was also creased & folded together multiple places as they were trying to hide & tuck the wire under the siding. 

I undid “ALL OF THOSE” so that I had slack on the Cable. I bypassed the WAVEFORM & ran the cable through the window (cut a small hole in the Screen) directly to the Router. 

I climbed all the way up to the Dish & pulled out the mounting pole & Dish, then removed the back bracket to expose the connection inside. I unplugged it, then reseated it firmly, then reattached the mounting bracket & pole. Then I used my phone to align it to the azimuth based on my GPS coordinates, & set the Dish to a 60\* slope. 

After all of that: The Dish & Router Box are still not talking. On rebooting the Router (unplugging power & cable, waiting 2 minutes, then replugging it in). I left it alone for about 20 minutes to allow it to realign, do its thing. I had a White light, but then ultimately it went Red. 

Through this AI Chat project & using the App, in the end, they (Dish + Router) are not talking to each other. 

Is it possible that the Starlink Cable itself was damaged during initial installation with all of that crimping, creasing, & folding that occurred — or is Starlink Cable better than standard Ethernet Cable you can buy?

Thanks for reading. I’ve hit a frustration wall & im feeling overwhelmed, due to a lot of other stressful events that have occurred. 

Would Starlink Support be able to tell me if they are able to detect my Dish or Router? 

I’ve got a “TON” of screen cap photos as I was doing this along the way. That’s just a “smidgeon” of them. 

Again, thanks 

Input needed on Cable & Installation