How do you get your cofA in ontario, Canada?

Recently finished my level 3 apprenticeship schooling. and i have accumultaed enough hours to write the red seal exam.

I was told by the school that ministry of labour will mail it to me.

I don't think this is correct. because many of my coworkers who finished their apprenticeship before me never got their Certificate of apprenticeship either.

Does anyone know how you would get it?