My power company says tree-related outages are “addressed,” but this dead tree is still next to the lines. Not sure how to proceed.

I live in a rural wooded area in NY and between 1/1/25 and 1/4/26 I’ve lost power at least 10 times. My power company reports most of these outages as “tree/limb”. 

I reached out to my power company (Central Hudson) last year in regards to the frequent outages and they never got back to me or did anything to fix the issue.

This year, I filed a complaint with the NYS Department of Public Service, and as a result, I’ve been in contact with a member of Central Hudson’s Consumer Outreach team, who is providing me updates in regards to my complaint. After multiple months of back and forth, I was told last week that “15 trees dead and trouble trees were removed in late April/Early May in response to this complaint”. 

I was surprised to hear that they did work and considered the job complete, seeing as how this huge dead tree is still present and is very much near the power lines. I provided the picture here ( https://imgur.com/a/YaqeYHj ), and was given the following response:

“Thank you again for taking the time to share your concerns and the photo—I truly appreciate it.

I’ve escalated your concerns, and the area has been thoroughly reviewed, including a look at the outage history. Based on that assessment, the work already completed in this area should address most of the tree-related issues you’ve experienced. Several dead or declining trees within the first and second zones of the circuit were identified and safely removed, and additional scheduled work is expected to further improve overall reliability.

I understand your concern about the tree shown in your photo, and you’re right—it does appear to be dead. At this time, however based on the outage history in this location, that level of work is not considered necessary at this point. That said, we will continue to monitor conditions in the area. If anything changes or new concerns arise, we will absolutely reassess from a vegetation management perspective.”

To me, this response reeks of ‘we did a half-assed job and don’t want to come back out’, but I know nothing about this kind of thing and I’m not sure how much pushback to provide at this point. It is true that I haven't lost power in a while, but I usually lose power only during windy storms and we simply haven't had one recently. If anyone has any experience in this area, advice would be greatly appreciated.