Is this gonna hurt him?

So my dad uses spark but has an issue with the app. I told him I’d speak to a spark associate (those Indian guys over the phone) on his behalf. So I’ll use his name to tell them what’s wrong with the account but I guess they’ll assume I’m him. Now I’m doing this because my father has an accent himself and his English isn’t as good as mine yet. So I want to help. I’ll be using my phone to call them but if I give them his number and email and stuff it will be fine right? Or do they listen to the calls 😬 let me know lol..