Apology & gratitude post - re polymaker dual matte camo PLA

I want to update about an issue that I wrongly attributed to a polymaker spool — the Panchroma dual matte camouflage PLA.

TLDR: It was the Bambu PS1 that was the major issue; using camo on the wrong setting was the straw that broke the printer’s back, but wasn’t the problem itself.

I made a post in January about a camo spool that seemed to be messing up in the Bambu PS1. The printer was working with other polymaker spools, then died with camo (still working on the external spool for a while with regular polymaker spools).

Polymaker replaced that first camo spool in case it had been the issue, and gave a credit for the store. They were fast to reply to my inquiry and offered possible reasons/solutions for what could be up with the spool.

For some reason the other polymaker spools did continue to work (at first) on the external spool. I think part of this was because we had the wrong profile setting for camo: if you’re having PS1 & camo issues, try using the Overture Matte PLA setting from Bambu. But ultimately it was definitely something wrong with the printer overall.

In the end, after a 100+ hours troubleshooting with Bambu (they would’t take back the printer for repairs despite it being only 5 months old and under full warranty, nor pay for a repair tech to come out in person), it was a random, incredibly kind and helpful stranger from a fb group that came over and found the problem (a tiny broken piece that didn’t look broken) and fixed it with his own supplies.

Overall I still think Polymaker makes the best quality out there, and I appreciate their fast reply & troubleshooting & accountability (when it wasn’t even their fault).