Called out PLDT's bluff on an 'outage' in my area

I have a PLDT prepaid fiber which I loaded for 1 month. Off the bat it didn't work but all lights in the modem are fine.

I then used our other PLDT prepaid fiber connected to our 2nd fiber optic port, loaded for 1 day and it works. Swapped the two fiber optic ports and it still works.

Called 171 and reported the issue. 2 days in still no issue. On my 2nd followup, CS mentioned there's 'an outage in my area' and they're waiting for it to be resolved. Now I don't understand how an outage can only affect a single device unless it's an account issue.