I’m struggling to get in touch with Finch shop support; Good Vibrations pin order never got past confirmation

I ordered the ‘Good Vibrations’ pin nearly a month ago. My order still says

“Confirmed
We're preparing these items for shipping.”

So far, this is how it’s played out:

On the 13th, I wondered if the amount of time it had been with no update was abnormal and posted on this subreddit asking how long it took other people to receive their Good Vibrations pin. One person replied that it took ten days so I knew I needed to reach out.

On June 14th, I went back to the original email to find a link for a support page. At the bottom of the confirmation email, it says this:

“If you have any questions, reply to this email or contact us at shop@finchcare.com”

So I replied to the email, checking in on the order. I never got a response.

On the 17th, I went to the shop’s Contact Us page at https://shop.finchcare.com/pages/contact.

Now, to be fair, they say to contact “shop@befinch.com”. However, when you click the email address and it transfers you to your email app, it actually prefills it to “support@befinch.com”, which I didn’t notice. I copy/pasted the last email and sent it. I never received a reply. First, they should update the email address link to go to “shop@befinch.com”… second, if it did go to “support” instead of “shop”, why couldn’t they have just forwarded it to the other team? Regardless, no reply.

Last Thursday (06/25), I went back to my sent emails to make sure I’d actually sent it and not left it in drafts, and that’s when I realized it went to “support” instead of “shop”. So I copy/pasted the email again and sent it to “shop@befinch.com”. Now that I had the proper email address, I hoped for a reply in the 24-48 window they aim for. I realize that’s not a promise and it can go on longer, but I’ve just grown so irritated with the whole thing.

I’m hoping I can get some help with this. It’s been a month and nothing’s happened. These emails all exist so surely someone has seen what I’ve sent. If they didn’t feel like forwarding it to the shop email address, someone responding with anything, even just sending “shop@befinch.com”, nothing else, it would have satisfied me.

Now I’m starting to worry that it’s been so long that they won’t have any more of the Good Vibrations pin… and that would be really upsetting to me. If that happens, I definitely would cancel my sub. I’m 50/50 on whether or not I’d stop using the app but even writing this post I’m starting to lean towards being done with it. I think some will see that as an overreaction but I’ve wanted that pin since the moment I saw it. I showed it to other people, how the vinyl spun, how cute it was, etc. If they’ve run out of them while I’ve attempted to reach out to them with their wonky methods, it would break my trust with Finch as a whole and I couldn’t rationalize supporting it anymore. I’ve already paid for it so I really would like some help.

If any Finch team members see this, if anyone has had this issue before and figured out how to connect with them quicker, I would love some help because this has been a frustrating issue for me.

Thank you!