NY State Medicaid renewal application question

Hello, I recently received a letter from NYState of Health telling me that I have until July 15, 2026 to renew online or that I'll lose coverage. I am a single adult, under 65 y/o.

I signed into my account to complete the application, and reported my expected income for 2026. Now I get this message:

"We received your application for insurance using the new information you have told us about your household and your income".

Then, it says:

"Not Eligible for Financial Assistance . You are not eligible to receive help paying for your health coverage. You can still purchase a qualified plan through NY at full cost . If your circumstances change, you can update your application to see if you can get help paying for health coverage.

You are ineligible because you already have coverage."

????? What is this? This is a contradiction.

It's July 3, and the letter I received in the mail says I have until July 15 to do this.

My income is under the federal limit so I should qualify.

Anyone has any suggestions?

Thank you.