Creality Ferret - How to fix the "Scanner image preview failed." issue?

(all translated with DeepSeek)

Hi, r/Creality!

My scanner is the Ferret SE kit. On my PC, I've run into an issue where I can't get the preview to work in Creality Scan 4.2.2, even though the scanner firmware is up to date (version 1.2.6) and I've tried different USB 3.0 ports. The problem only occurs on my PC — the scanner works fine on my laptop. In Device Manager, the scanner shows no errors, and if I open "CR-Scan Ferret RGB camera" or "CR-Scan Ferret IR camera," the video feed runs steadily at 30 FPS. Reinstalling Windows 10 didn't help. Note: The scanner used to work on this PC before.