Can’t login at all. Support is useless.

I’ve been a ApolloGroup TV member for over 5 + years. I always get a yearly subscription. Anyways yesterday the “join VIP” kept popping up so I did it. Now my login does not work on Apollo. When asking support on Apollo they told me to go to Enjoytime support. I went there and they said I was sent an email of my details. I did receive that email but those creditionals do not work at all. Neither on the website or the app startup. I then proceeded to do forgot password and that does not work at all because I did well over 10 times and never received an email. The support on enjoy time is powered by a 10 year old because they don’t help at all. What do I do ? Do I find another service ?