Replacements?

I’m new to Omnipod and had a hazard alarm on a pod in the middle of the night that required me to replace it early. I requested a replacement online last month (6/19) and just checked the replacement status and this is what it said (so looks like either they haven’t checked it or denied it?). Is this long wait time normal? Should I call them? I also accidentally dropped a pod when putting it on and it landed sticky side to the floor so I was hoping to call them to get that pod replaced too.