Need ideas: how do you bullet journal for unpredictable on-call work without rewriting plans every day?

Flair: Question

I work in airline refund advocacy. My days look calm on paper until, say, 9:12 a.m. when a weather event strands a bunch of people and everything suddenly becomes urgent. I'm trying to use a bullet journal to stay grounded, but I keep falling into two traps:

1. I time-block a nice looking day plan and by mid-morning it is destroyed, which makes me want to scrap the whole page.

2. I make a huge running task list that turns into a guilt scroll and I cannot tell what is actually next.

I do not want my journal to become a second inbox, but I also need something more structured than rapid logging when chaos hits.

For people with unpredictable work, like on-call roles, customer support, healthcare, or hospitality, what layouts or habits actually helped you make a journal useful?

Specific things I am struggling with:

- Capturing urgent requests without losing the original priorities

- Deciding when to migrate a task versus scheduling it

- Keeping a daily page useful even if the plan changes five times

- Not letting work tasks take over personal stuff. I will forget groceries and then remember a six-step case escalation

Do you use a fixed weekly view with a flexible daily, a rolling week, a Kanban style spread, or something else? Also curious if anyone has a simple symbol for "waiting on" or "blocked" that does not require a full tracker page.

Would love practical tips from people who have actually made bullet journaling work with constantly shifting demands. Thanks!