Partner crashes when loading up wilds

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Whenever partner loads up the game, it crashes 9/10 times, we're at crash 35, they're running it on medium graphics and she says most of the stats for gpu and cpu are at 20% with memory around 60%.

When we do get it to load in, it runs great and doesn't crash. it only crashes after she select her character

Specs are

Nvidia GeForce RTX 4080 Laptop GPU

12th Gen Intel(R) Core(TM) i9-12900HX (2.30 GHz)

32 GBs of Ram

Windows 11 version 25H2