[HIRING] Customer Service Manager — Shopify / DTC Ecommerce

We're a multi-brand ecommerce company looking for an experienced Customer Service Manager to handle support for our direct-to-consumer (D2C) brands.

Please note: this is a D2C support role, so the work is repetitive by nature — high volume, similar ticket types day to day. We're looking for someone reliable who can stay sharp and consistent through that.

What the role focuses on:

• Handling returns, refunds, and customer inquiries
• Saving orders and reducing refunds where possible (retention over refund)
• Minimizing chargeback risk through proactive, timely responses

What we're looking for:

• Prior Shopify customer service experience (strongly preferred)
• Experience in a D2C / ecommerce support environment
• Strong written communication and a calm, solution-focused approach

Starts at ₹30,000/month, with room to grow based on experience.

If this sounds like you, comment below or send a DM with a short note about your experience. We'll review and reach out.