how do you actually screen for communication skills when you're getting 80+ applications for one role?

posted a customer support role last month and had 84 applications in four days. there's no realistic way to phone screen all of them and resumes tell you almost nothing about how someone actually talks to people.

ended up using a platform which sends every applicant an async video interview automatically. each one answers the same set of questions, AI scores them and the strongest ones surface first.

went from 84 applications to six people worth calling in about an hour of actual review time.

curious how others handle volume like this without it becoming a full time job on its own