The ticketing system of Riot Support is not working properly - HTTP links sents as followups for recovery case.
Hello everyone, I'm having a few issues trying to recover an account stolen, this account belongs to a friend of mine.
The attacker got the email changed so when using the recovery tool from riot site, it force us to open a ticket with riot support.
After we submit a ticket with all the information needed, we received a email with a broken link to keep track of the issue:
Is riot sending with his official ZenDesk endpoints http links? There is no way to access that URL, there is no http redirection, and trying directly https does not work.
I opened another ticket with my personal account, just to try this system, and I'm having the same issue:
The link send to me is broken, and redirecting to an insecure endpoint. Can't believe a company of this size does not know how to implement secure links for his CRM.
It's been almost 2 days and we can not get a response from support team and there is no way to know if someone is looking at the case.
There is a lot of money spent on this account, it feels a little odd to not get at least a working link for the support workflow set up by riot, that in the past had a live chat, that no longer exist.
Any body had an issue similar to ours?,
Posted Jul 5, 2026, 8:59 PM UTC