Sold tickets 90+ days ago, no deposit received

After I sold my tickets a few months ago, I keep getting emails to fill out my refund profile.

> Action Required: Provide Your Bank Details to Process Your FIFA World Cup 2026™ Ticket(s) Refund

I provided it the first time a month ago but I keep getting the same email on a weekly basis. How do I follow up with FIFA? I don't see any way to do it through the refund or ticketing portal. Thanks in advance.