Account was cancelled by automated system, need assistance

I would appreciate if a Visible representative could reach out. My account was cancelled because they say the automated system flagged it for spam, which I don't understand why as this is just a personal account. They said I could login to request my data, which I can't because it says the account is terminated.

The worst part is I can't port my number to another carrier now because the account can't be reactivated. I would appreciate if someone can contact me to at the very least be able to port my number out to another carrier.

Thanks