postal nightmare

my package is literally unable to be received. I ordered it 3 weeks ago and now on PostNord it says “Stopped. The shipment item is being held at a distribution terminal awaiting the booked delivery date, or awaiting the agreement of delivery with the sender.” i tried calling them and no one answers. the in-app support isn’t saying anything useful. idk what to do at this point, it doesn’t even say where it’s being held. this is so annoying