Ticket review. Returning to play.

#13849028

Well i am writing here because the support agent offered no real solution to my issue

I was inactive for almost 2 years and it seems faceit decayed my elo from 2500 at the time to 2000~ and then their new season placement matches reset me further. All this without any notificaton through email.

Well i played the matches and faceit as placed me into 1711 elo, 5 wins, 5 losses.

Highest rating 1.70 on win lowest 0.9 on loss (if its relevant)

In the ticket i i have said that its fine that my rank has decayed and that i should as a returning player will start lower. But i told them that theres a big difference in 1700 to 2500

So i asked my elo to be adjusted to 2100-2200 and go from there.

The goal of this request was to avoid me suffering with lower rated players, avoiding other players to feel that im "smurfing" and any other scenario that might happen.

The agent responding to the ticket refused to help

I know faceit has adjusted elo manually before, to pro players mostly and some rare situations exactly to avoid unfairness towards others.

Then i asked him where are his TOS rules?

Faceit promises a fair environment.

Code of conduct "enjoyable, clean, competitive" environment

This is a direct contradiction of these things.

I also mentioned in the ticket that i respectfully request escalation but the agent refuses to do so.

Is there anything that can be done about this topic or i have to bit the bullet ?