Nuvio Support Requests: Include These Details So We Can Help Faster

Having an issue with Nuvio? Please include this information before asking for help.

Posts like “Nuvio doesn’t work” or “It won’t play anything” don’t give enough information for anyone to troubleshoot the problem. The more details you provide, the faster someone can help.

When submitting a support request, please include:

1. Device / Hardware

   - Example: Fire TV Stick 4K Max, Android TV box, phone, tablet, PC, etc.

2. Platform / Operating System

   - Example: Android, Android TV, Windows, iOS, etc.

   - Include OS version if possible.

3. Nuvio Version

   - Exact version number.

   - Mention whether it is the GitHub release or Play Store version.

4. What is the actual problem?

   - No streams found?

   - Streams found but won’t play?

   - App crashing?

   - Buffering?

   - Login or integration issue?

   - UI problem?

5. Steps to reproduce the issue

   - What did you do before the problem happened?

   - Does it happen every time or only with certain content?

6. Add-ons / Plugins / Integrations Used

   - List all add-ons installed.

   - Include services connected (for example debrid providers, aggregators, or other integrations).

7. Content Being Tested

   - Movie or TV show name.

   - Episode number if applicable.

   - Whether the issue happens with all content or only specific titles.

8. Error Messages

   - Include the exact error text.

   - Screenshots are extremely helpful.

9. When Did It Start?

   - After a Nuvio update?

   - After changing settings?

   - After adding/removing an add-on?

   - Has it ever worked before?

10. Anything Else Relevant

- Network issues, VPN usage, custom settings, or anything unusual about your setup.

A good support request saves everyone time. The goal is to solve the problem, not spend 20 comments figuring out what device you’re using.