Passport Delay

Hello everyone! I applied for an expedited first-time passport on June 11th and the department of state accepted my application on June 22nd. My passport was shipped out to me by priority mail on June 23rd and has been stuck at the Little Rock Arkansas distribution facility since then. It shows it was supposed to be delivered on June 28th. I am supposed to be going to Mexico on July 23rd for a last minute family event so I'm really worried.

I called the Department of State today to explain the situation and I was told since it is stuck in Arkansas and likely won't be here before my trip, I can complete a DS-86 form. Then I was told that I would have to wait 5 days before my trip to try scheduling an urgent passport appointment. I am from Michigan and tried to ask the woman I spoke to about the Detroit Passport Agency, where I have seen many people get there passport the same day and can make an appointment 14 days before their trip. She told me that since I already have my application in the system, I cannot make an appointment 14 days before my trip, I have to wait until it's 5 days before.

Has anyone else experienced something similar or has had their passport stuck at the Little Rock Arkansas distribution facility? I'm really stressed about the situation and don't know if there is anything else I can do.