Depop generated shipping label with incorrect weight

Question

I haven’t used Depop in a while and last week I uploaded an item. When I was editing the listing, I made sure to click the extra large option as the package size as my item was over 2lbs.

A buyer sent an offer and I accepted it and they purchased it. When the label was generated the weight was 15.99oz. Is this a bug? Has anyone dealt with a similar situation?

Posted Jul 6, 2026, 8:57 PM UTC

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